Bluff Road Updates: Webinar, Feedback and Chronic Disease Management Coordination

Commitment to Education

As part of our ongoing commitment to helping our patients make informed decisions the next instalments to our Webinar Series are listed below. Please note these Webinars will not be available for viewing after the session.

September 12th at 7 pm – Urology Beyond the Basics Webinar “What to Know from UTIs to Incontinence In Men and Women”. Speakers George Koufogiannis (Urologist) and Joan San (GP)

If the QR code below does not work, please click the image for a larger version and scan it again, or go to https://bit.ly/3U2E7k0 to register.

Add to your Calendar’s  

October 3rd at 7pm – Diet, Diabetes and Exercise. Speakers Georgia Kintakas (Dietitian), Tess Amoore (Diabetes Educator) and Sam Waley (Exercise Physiologist)

Chronic Disease Management Coordination 

Many us have one or more chronic medical conditions. A chronic condition is defined as a problem that has been (or is likely to be) present for longer than 6 months. Whilst there is no defined list, examples include asthma, cancer, heart disease, diabetes, arthritis and stroke; these conditions often require ongoing care from a multidisciplinary team.

The GPMP and TCA (“Care Plan” or “Health Management Plan”) 

Your GP and practice nurse will work with you to develop an organised approach to manage (GP Management Plan) your chronic condition by identifying your needs and targets as well as the actions required to achieve these. If your care requires other services such as allied health or specialists, your GP may also develop a plan to coordinate your care (Team Care Arrangement). With this in place, you may be eligible for up to 5 Medicare rebates towards specific allied health providers related to your condition(s), however, it is required that your GP will need to collaborate with at least two other health providers to be eligible for these.

What is the cost of these management plans? 

GPMPs and TCAs are directly billed to Medicare if you hold a current Medicare card, so there is no out-of-pocket cost to you.

Am I eligible? 

Please discuss your eligibility with your regular GP and which allied health providers may be relevant for your condition and needs. If eligible, your GP will refer you to make an appointment with our care plan nurse.

Save Time By Checking Yourself In 

Look out for our HotDoc Tablets which allow you to Check-In for your appointment without needing to line up at the desk. There are 2 convenient devices for use, located in our reception area and are very easy to use with a touch screen and prompts to check yourself in.

HotDoc Online Bookings 

Just a reminder that most appointments can be booked in via HotDoc. Please remember when booking to ensure you use your full name as listed on your Medicare Card.

Patient Feedback- You Spoke, We Listened 

We received feedback from many of you that our phone lines were not performing optimally and after weeks of investigation by IT, we have managed to perform a workflow change. This now means that we will no longer experience calls being “lost” from our queue. Additionally, for anyone who is requesting a callback, our Reception team will receive an email with the number you have called from (if calling from a private number please leave a voicemail with your name and best contact number) to then return your call when they are next able to. We will continue to provide our Live Chat service as well so please utilise this through our website for non-urgent requests and questions.

Protecting your Privacy 

For any referrals, certificates or results that are sent from the clinic from the 1st of September, you will find that documents will be password protected with your date of birth. This is to ensure an extra level of protection for your medical records.

Winner of the AFL Footy Tipping Competition 

Thanks to all who participated in this season’s AFL Footy Tipping competition. Special Congratulations to EckersBruce for taking out 1st place on 163 points. 40% of the prize pool will be donated to Launch Housing with the remaining 60% to be split between 1st, 2nd and 3rd place.

Learn More About Launch Housing

8-week Spring Challenge 

The 8-week challenge is more than your average lead-up to the Summer challenge. It is an 8-Week program which includes InBody 270 scans at the start and end of the challenge to designed to give you measurements to show the changes you have achieved over the challenge. Whether your goal is to lose fat, gain muscle or simply improve your overall health and fitness levels, this is a great way to get ready for Summer.